Business Summary:
Independent Mobile Windscreen Repair and Replacement
Ref.AL199
Location Surrey
Asking Price £200,000
Begun in the mid 1980’s by the current Owner, following an early career with a national operator, this business rapidly became established as one of the leading independent mobile windscreen replacement providers in the south east of England. Repairing and replacing windscreens and glass for all makes and models – cars, vans, trucks, coaches and buses, this business offers a nationwide service through a network of tried and trusted sub contractors servicing customers itself throughout the southern home counties, including Greater London, Surrey, Hampshire, Buckinghamshire and Berkshire.
With staff located at strategic points around the M25 motorway and ideally located for easy access to all areas within its catchment area, this business services a wide ranging customer base encompassing private motorists, fleet users through fleet management companies, garages, vehicle recovery operators, taxi firms and removal companies. The business also has an on-going arrangement with a leading vehicle leasing company secured on a national basis. Although ‘accessible’ 24/7, repairs and replacements are carried out during normal working hours – repairing and replacing almost exclusively only during a five and a half day week, between 8.30 am to 5.30 pm on weekdays.
The cornerstone to the success of this business is the high levels of customer service the business provides. It is highly responsive, able to estimate the cost of a replacement immediately, a capability which is absolutely crucial in the retail sector, with replacements done at the roadside, home, office, garage or commercial premises, frequently on the same day an order is placed. Technicians are highly skilled and experienced in repairs and replacements - wherever possible repairing damaged glass in preference to replacement, to save a customer time and money.
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| Competition:
With a strong, loyal base of commercial customers topped up with private motorists, this business has invested little in marketing and advertising to date. The business has a very well designed and informative, easy to navigate, website which performs very well in all of the major search engines – supported by a yell.com entry and a small monthly spend on Google adwords.
By far the most effective form of marketing for the business however, is the strong word of mouth recommendation the business enjoys, testimony to the high levels of customer satisfaction the business engenders. |
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